Refund policy

Cancellation, Returns, Refunds & Warranty Policy (U.S.)

Last updated: 01/05/2026

This policy applies to purchases made at Life Body Cycles  for fertility and hormonal health products, including, when applicable:

  • Mira Ultra4 Kit (Monitor + Ultra4 Wands)

  • Mira Monitor (sold separately)

  • Mira Wands (including Ultra4, when sold separately)

  • Related accessories sold by the store

By placing an order, the customer agrees to the terms of this policy.

1) Cancellation Policy (2 hours)

1.1 Cancellation window

Cancellation requests must be submitted within the first 2 hours after purchase.

Due to the fast processing nature of these products, orders may begin processing immediately. If you already received an order confirmation email or your order has already been processed, we may not be able to cancel it.

1.2 If cancellation is not possible

If the order has already shipped or has been handed off to the carrier, you may request a return once you receive the product, as long as it meets the return conditions.

1.3 How to request a cancellation

Contact us immediately with:

  • Full name

  • Order number

  • Reason for cancellation

2) Returns Policy (20 days from delivery)

2.1 Timeframe to request a return

You must contact us within 20 calendar days after delivery (per the carrier’s tracking) to request return authorization.
Requests outside this timeframe cannot be accepted due to the nature of the product.

2.2 Conditions to accept a return

To be eligible, the product must meet all of the following conditions:

  • Unopened, unused, and in original condition

  • Seals intact (no signs of tampering)

  • Stored in a dry place, between 4°C and 30°C (39°F to 86°F), away from direct light

  • No damage, stains, liquids, impacts, or mishandling

We may request photos or video as evidence of the product’s condition before authorizing the return.

2.3 Non-eligible products

We do not accept returns if:

  • The product was opened, used, or has broken seals

  • The wands were handled or exposed to urine

  • There was damage due to improper storage after delivery

  • The purchase was not made through our official store

  • The request is made after 20 days from delivery

2.4 Authorization requirement

Before sending any return, you must:

  • Contact us in writing

  • Provide your order number

  • Include a detailed reason

  • Attach photos or video of the product (if requested)

  • Wait for written authorization and instructions

Returns sent without prior authorization may be rejected.

3) Return, Processing, and Restocking Fees

For approved returns (that are not due to a defect/damage attributable to us or the manufacturer), the following fees apply:

3.1 Return processing fee

A $9 USD return processing fee will be deducted.

3.2 Return label (optional)

If you request a return shipping label provided by us, an additional $9 USD return shipping fee will be deducted.

3.3 Restocking fee

A 15% restocking fee will apply to cover handling and inspection costs.

Important: These fees are deducted from the refund amount.
Exception: If the product arrived defective or damaged due to causes attributable to us or the manufacturer, these fees do not apply.

4) Refund Policy

4.1 Approval

Once your return is inspected and approved, we will notify you by email.

4.2 Timeline

Refunds are typically processed within 3 to 5 business days after approval. Your bank may take additional time to post the refund.

4.3 Refund method

Refunds are issued only to the same payment method used for the original purchase. We do not issue cash refunds or refunds to third parties.

4.4 Taxes (sales tax)

When applicable, sales tax charged on the purchase will be refunded in accordance with the law and the final outcome of the approved return (including permitted deductions if applicable).

5) Warranty Policy (Mira Monitor) – 1 year (Direct with MIRA Provider)

We want you to purchase with confidence. The Mira Monitor is covered by a limited 1-year warranty from the original purchase date against manufacturing defects in materials and workmanship.

5.1 Requirement

Warranty claims require proof of purchase (receipt or order number).

5.2 How to request warranty service

Contact us and include:

  • Order number

  • Photos or video showing the issue

  • Detailed description

  • Troubleshooting steps already attempted (if applicable)

5.3 What it covers

If a manufacturing defect is confirmed, during the warranty period the manufacturer may (at its discretion):

  • Repair the product at no cost, using new or tested refurbished parts, or

  • Replace it with the same model

5.4 What it does not cover

The warranty does not cover:

  • Normal wear and tear (scratches, dents)

  • Consumable parts (e.g., batteries), unless the damage results from a manufacturing defect

  • Damage from accidents, drops, water, fire, flooding, misuse, or abuse

  • Repairs or modifications by unauthorized third parties

  • Use with apps/software other than the official Mira app

  • Use outside the manufacturer’s instructions

5.5 Warranty for repairs/replacements

Repaired or replaced products carry a new warranty for the longer of:

  • 90 days from receipt of the replacement, or

  • The remaining time on the original warranty

6) Damaged, defective, incomplete, or incorrect product upon arrival

If you receive a product that is damaged, defective, incomplete, or incorrect, you must notify us within 3 business days of delivery, including:

  • Order number

  • Photos and/or video of the product and packaging

  • Description of the issue

We will coordinate the appropriate resolution at no additional cost when applicable.

7) Shipping and Delays Rule (delivery fulfillment)

We typically process orders within 1 to 2 business days, but delivery times may vary.

If for any reason we cannot ship within the promised timeframe (or within a reasonable timeframe when none was promised), we will notify you and you may:

  • Accept the delay, or

  • Cancel to receive a refund, as applicable

8) Contact

Support email: contacto@lifebodycycles.com
Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. EST
Response time: 24 to 48 business hours

9) Changes to this policy

We may update this policy to reflect operational, logistical, or legal changes. The current version will always be published on the site