Shipping policy

SHIPPING POLICY — LIFE BODY CYCLES
Operated by Havvafem LLC
Last updated: 01/05/2026

This Shipping Policy describes how we process, ship, and deliver orders placed on lifebodycycles.com (the “Site”). By making a purchase, you agree to this policy.

1) SHIPPING AREA

We currently ship to addresses within the United States, including Puerto Rico. This may include Alaska and Hawaii when available at checkout. We do not offer international shipping at this time.

2) SHIPPING COSTS

Shipping costs are displayed and calculated at checkout before you complete your purchase.
When applicable, we offer FREE standard shipping on orders of $169 USD or more (before taxes and after discounts), as shown at checkout and/or in current promotions.
Shipping promotions (including free shipping) may change without notice and may exclude certain destinations or methods.

3) CARRIERS & SHIPPING METHOD

To keep costs accessible, we select the carrier and shipping method that is most convenient (for example, USPS, UPS, or others), based on availability, destination, and rate.
The final method may vary per order. The customer will see the applicable cost and/or method at checkout when available.

4) PROCESSING TIMES (ORDER PREPARATION)

  • Standard processing: 1–2 business days (Monday–Friday, excluding holidays).

  • During peak seasons, product launches, or promotional events, processing may take longer.

Orders are not processed or shipped on weekends or holidays.

Note: Some products may be shipped by partner suppliers/manufacturers. In those cases, the package may ship from a different warehouse and timelines may vary.

5) SHIPPING TIMES (TRANSIT)

Delivery times are estimates and depend on the carrier, destination area, and factors outside our control (weather, logistical delays, carrier volume, etc.).
Estimated timelines and/or available methods may be shown at checkout or in your order confirmation when applicable.

6) SHIPPING CONFIRMATION & TRACKING NUMBER

When your order ships, you will receive a confirmation email with your tracking number (if provided by the carrier).
It is the customer’s responsibility to monitor tracking and ensure the package is received.

7) SHIPPING ADDRESS (IMPORTANT)

The customer is responsible for entering a complete and correct shipping address (including apartment, suite, unit, or access code if applicable).
If you notice an error, contact us as soon as possible. We will do our best to correct it before the order is processed; however, we cannot guarantee changes once the package has been prepared or handed off to the carrier.

If a package is returned due to an incorrect/incomplete address, recipient refusal, or failed delivery attempt:

  • The customer may be responsible for reshipping fees.

  • If you request a refund, it may be subject to permitted deductions under our Returns & Refund Policy.

8) PACKAGES MARKED “DELIVERED” BUT NOT RECEIVED

If tracking shows “Delivered” but you cannot find your package:

  • Check around your property (porch, front desk, mailbox, neighbors, building management).

  • Contact the carrier to confirm the delivery scan and file a report.

  • Email us within 48 hours so we can guide you.

Important: Once a carrier marks a package as “delivered,” we cannot guarantee a replacement or refund for loss/theft. However, we will try to assist you in opening a claim with the carrier when possible.

9) PACKAGES DAMAGED IN TRANSIT, MISSING ITEMS, OR INCORRECT PRODUCT

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 3 business days of delivery.

  • Include clear photos of the outer packaging, label, packing materials, and the product (and/or an unboxing video if possible).

We will review the case and provide next steps in accordance with our Returns & Refund Policy.

10) DELAYS & CUSTOMER OPTIONS

If for any reason we cannot ship your order within the estimated timeframe shown (or within a reasonable timeframe), we may contact you to offer options such as:
(a) accepting the delay, or
(b) canceling and receiving a refund for any unshipped items (if applicable).

11) STORAGE CONDITIONS UPON DELIVERY

After receiving your package, we recommend not leaving it exposed to heat, humidity, or direct light for extended periods.
Store the product according to the applicable storage instructions (for example, in a dry place, away from direct light, and within the recommended temperature range when applicable).

12) CONTACT

If you have questions about your shipment, contact us:
Support email: contacto@lifebodycycles.com
Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. EST
Estimated response time: 24 to 48 business hours